We are knowledgeable...
We spend our lives visiting, staying at, reading about, studying and working with independently-owned and run luxury boutique hotels and properties.
We know what works and what doesn't, what appeals to clients, what things should cost, trends worth adhering to and what makes really special properties stand out and become successful.
Whether you are a passionate owner entering the industry for the first time and looking to learn the ropes or are an experienced hotelier who wants a second opinion, we can help.
We are dedicated...
Our team is small and our clients mean a lot to us. You are not just 'another' client in a long list. We work with a small number of hotels at any one time to ensure that we provide the attention and service you deserve.
When you call us or email us, a real person replies. We are contactable, approachable and work closely together with our clients - we consider ourselves an extended part of your team while doing a project with you.
There are no stupid questions, no 'wrong' time to get in touch and no one is watching the clock and charging extra for a chat.
Put simply, we will always go the extra mile for you. We are here to help.
We are affordable...
We understand that independently-run boutique hotels and properties run in a different way to big brands and corporate chains. We know there aren't bottomless coffers and that the success of your business is sensitive to costs and cash flow.
We know that budgets for external consultants and project work are not large, and that you need work that results in real value for money and a
tangible return on your investment.
Chiron Hotel Consulting is an agile and remote company with limited overheads. This means that our prices are reasonable and affordable for small business owners.
We know that the investment you make in us is an important one, so ensure that we provide high value in every piece of work we do for you.
We really care...
We know that for owner-run businesses, your business is your life. It doesn't switch off on weekends, it keeps you up at night and successes and failures really affect your day to day.
We understand because we are a small owner-run business too and we know the joys, worries, uncertainties and benefits that come with it.
Chiron Hotel Consulting is a passion project; we love what we do and we care about the people we work with. We want our clients to succeed and be the best they can be.
We will do everything in our power for that to be the case.
"There are few that I have enjoyed working with more than Ellie. She works in a straight-forward, intelligent and strategic manner which, coupled with her enthusiasm and hard-work, makes for a most productive outcome."
James Jayasundera, Founder, 7 Koppies